A security deposit of 50% of the total invoice value is required in order to guarantee your booking.
Once this deposit has been received and is reflecting in the bank account of Crystal and Vine (Pty) Ltd and the terms and conditions accepted by way of signature, shall the booking be confirmed.
Crystal and Vine Pty (Ltd) bank details will be supplied on your invoice.
Deposits and payments are to be made via EFT & bank deposits. No cash or cheques will be accepted.
Proof of payment must be emailed to firstname.lastname@example.org.
Full Payment must be made no less than 14 calendar days prior to delivery/collection date. Goods will not be released, delivered or setup should the full payment value not be reflecting in the account of Crystal and Vine (Pty) Ltd.
No refund will be given to changes made on an order within 30 calendar days of the specified booking date. This is to prevent potential loss of income on items which have already been ordered, no refund will be given to changes made on an order within 30 days of the specified booking date.
Replacement/Damages to Goods
A replacement/damages deposit of 20% to 50% will be added to the final value of your quote/invoice. Crystal and Vine (Pty) Ltd, in its sole discretion, shall determine the percentage to be paid as deposit according to the nature and value of the items hired.
The Client will be liable for any damage to, or loss of, goods hired from Crystal and Vine (Pty) Ltd, from the time of receipt by the Client (as detailed in clause [x] below) to the time of return to, or collection by, Crystal and Vine (Pty) Ltd.
Goods will only be checked for loss or damage once they have been returned to the premises of Crystal and Vine (Pty) Ltd.
If the Client has paid the replacement/damages deposit via EFT and all goods have been returned on time and checked to the satisfaction of Crystal and Vine (Pty) Ltd then this deposit will be refunded to the bank account supplied by the Client no later than 7 days after the return date of the hired goods.
If the item is lost or damaged and not in a condition to hire out again then the Client is liable for the full replacement value of the item.
If the item is damaged but can be repaired then the Client will be liable for the full cost of the repair, including any expenses related thereto.
Should the total repair and/or replacement cost exceed that of the replacement/damages deposit, an invoice will be issued to the Client and must be paid within 7 days.
Should the total repair and/or replacement cost be less than that of the replacement/damages deposit, the Client will be refunded this amount to the bank account supplied by the Client no later than 7 days after the return date of the hired goods.
Please note that damaged goods are only kept for 7 days after the event date.
Cancellations and Postponements
In the event of a cancellation of a confirmed booking, an email must be received by the Crystal and Vine (Pty) Ltd representative managing your event, as well as a follow up call to confirm receipt of the email (voice mail and SMS message will not be accepted).
The cancellation takes effect from the date/time of receipt of your notification, as set out in clause 4.1 above.
Cancellation charges will be calculated as set out below and a refund (where applicable) will be issued within 7 working days of the cancellation.
Cancellation Refunds (based on full invoice value.
Up to 30 days before event date 50% refund. 3
0 days or less prior to the event 25% refund.
14 days or less prior to the event no refund
If the event is postponed then the security deposit will be retained but no other penalties will be charged.
No refund on hire items is payable if goods have been specifically ordered in or manufactured.
Crystal and Vine (Pty) Ltd shall not be liable for any legal and/or administration costs incurred over and above monies due, accordingly, the client shall be liable for such expenses
Delivery and Collection
A delivery fee is charged and will be added to your quote/invoice. The delivery fee shall be calculated taking into consideration the day, requested time and location of the delivery. Any changes to the agreed time or location of the delivery and/or collection or increases in transport fees shall be subject to additional charges.
Standard transport fees apply during between 08h00 and 17h00 from Mondays to Fridays (Working Hours). Additional charges will apply after Working Hours and on Saturdays, Sundays and public holidays.
If the location specified by the Client is not accurate and the distance is further than originally specified, an invoice will be issued for the additional distance travelled and must be paid within 14 days.
No responsibility will be taken for late or failed deliveries or collections by Crystal and Vine (Pty) Ltd should incorrect or inadequate information be supplied or should no one be present, or appear to be present, to accept delivery of the goods.
Any deliveries that present additional difficulties will be charged for at an additional rate. This includes but is not exclusive to stairs, elevators, obstacles or excessive distances from drop off points. These obstacles need to be specified by the Client prior to delivery and such additional delivery costs are to be determined at the discretion of Crystal and Vine (Pty) Ltd.
It is the responsibility of the Client to check goods on delivery and sign the delivery note. In the event of any shortages or damages to goods, it is the responsibility of the Client to make a note thereof and inform Crystal and Vine (Pty) Ltd immediately by telephone. Should the Client choose
not to check the condition or quantity of goods delivered then they will be held liable for any losses to goods from the point of delivery or collection onwards, as it shall be assumed that the goods were delivered to the Client in good, usable condition, and that the correct number of goods was delivered.
Crystal and Vine (Pty) Ltd will not be held liable for any late or non-delivery of goods as a result of supervening impossibility.
The Client is liable for any damage or loss incurred during their own transportation or that of a courier company.
If the Client uses a courier company to collect goods, they accept that goods leave Crystal and Vine (Pty) Ltd in usable condition and the manner in which the goods arrive at the Client is not the responsibility of Crystal and Vine (Pty) Ltd.
If the Client uses a courier company to return goods then the Client is subject to Crystal and Vine (Pty) Ltd verifying the condition of the goods on return and the Client will be held liable for any damages or losses caused by themselves, third parties or the courier company used and incurred during the period of hiring until return to Crystal and Vine (Pty) Ltd.
If goods are collected from or returned to the premises of Crystal and Vine (Pty) Ltd, this must be done before 12h00 on both dates stipulated on the invoice. Any late returns will be charged for on a per item/per day basis.
Please note that we will not accept any returns or collections on Saturday or Sunday unless agreed upon and pre arranged.
It is the responsibility of the Client to ensure that the venue is accessible and ready for Crystal and Vine (Pty) Ltd to deliver and setup on the date/time agreed. Crystal and Vine (Pty) Ltd will not be responsible for any additional setup of goods not hired from Crystal and Vine (Pty) Ltd.
It is the responsibility of the Client to ensure that all items are clean, properly packed in their respective containers and left in a secure location prior to collection.
The Client or individual accepting the goods must be pre specified and may be required to provide a positive form of identification.
If someone other than the Client accepts the goods, the goods are still the responsibility of the Client and it will be assumed that the individual accepting the goods is authorised to do so.
The hire cost per item is for a duration of 1 day. Pick up or delivery can be scheduled for up to 1 day prior to the event and collection/return will be the day after the event. However, should the event be on a Saturday, collection/return will be done on a Monday unless pre arranged.
Please note that the final setup may be a slight variation of the initial agreed upon layout due to style interpretation on the day and the Client gives Crystal and Vine (Pty) Ltd the permission to do so and acknowledges and accepts that Crystal and Vine (Pty) Ltd may exercise its discretion in doing so.
It is the responsibility of the client to ensure that all items are clean after use, unless a cleaning fee has been agreed upon for Crystal & Vine to do this on the Clients behalf. If items are returned unclean, a cleaning fee of R250 will apply and automatically deducted from your damages deposit.
The Client acknowledges that hired items are used and therefore may have slight imperfections.
There is a minimum hire order of R1000 where delivery is required.
Crystal and Vine (Pty) Ltd will not be held responsible for any damage to property, injury, death or loss of limb, before, during or after the event.
Crystal and Vine (Pty) Ltd reserves the right to take legal action against any Client who impacts negatively on Crystal and Vine (Pty) Ltd, without just reason or without giving reasonable time to rectify the issues presented.
Crystal and Vine (Pty) Ltd is not liable for any goods that have been hired in from a third party.
In the event of a failure to provide services contracted to the Client, due to the fault by Crystal and Vine (Pty) Ltd, the liability is limited to a refund in part or full of the total amount paid by the Client and such liability shall be determined on a case-by-case basis.
Crystal and Vine (Pty) Ltd is not liable for the correct placement, loss or damage of any additional goods supplied by the Client unless notification is given in writing on e-mail prior to the day of the event and followed up with a phone call.
The Client gives Crystal and Vine (Pty) Ltd permission to use any images, with no consideration payable, on their website, social media sites and for promotional purposes.
To the extent allowed by the applicable law, Crystal and Vine (Pty) Ltd and the Client indemnifies the other and holds the other party harmless from all claims, actions, legal actions, losses and expenses of any nature for its employees or sub-contractors, breach of their agreement, negligence or intentional misconduct.
If the Client is in breach of the Terms and Conditions and fails and/or neglects to make payment as required, then all planning and co-ordination will cease and this agreement may be cancelled by Crystal and Vine (Pty) Ltd forthwith with no refund of any monies paid to Crystal and Vine (Pty) Ltd and all reservations made on behalf of the Client will be cancelled.